Caring and Compassionate. We knew the "time" was nearing the end for our sweet boy but thought it would be after the first of the New Year. Unfortunately, this week was a major deterioration and he was obviously hurting today and was unable to navigate and we couldn't have that. We took him up there, they listened to us, talked through the options and what-ifs, eased our mind that we were doing the right thing for him regardless of how hard it was. They let us set the pace, spent as much time as we needed before and after. I highly recommend this facility and would not hesitate to go there for any future need. I truly appreciate their kindness.
the staff was extremely compassionate, calm, and gentle with my family and i on the hardest day of our lives. they took such good care of my dog in her final hours and did their best to make her comfortable. we felt very in control with our final time with her and they let us go at our own pace. my dog was able to go to sleep peacefully and without pain as i was able to hold her in my arms in a nice room while it happened. a week after her passing, we received a a card in the mail signed with notes from everyone in the clinic, in the mail and it was such a unexpected beautiful moment of condolences. forever grateful to the caring and patient staff in this clinic.
Absolutely wonderful experience. The building is clean and beautiful and the process was so easy. I was able to book an appointment online for my dog for an ulcer on his eye. I'm sure it gets very busy here but I had no wait time and everyone was so kind. The need for pet urgent care is so important. I've been in vetmed for almost 10 years and it's always so hard referring patients to ER for more minor concerns. I will 100% be back and I'll be recommending to everyone!!! ❤️
Kristina Cruze
1 month ago
This was my first visit here and everyone was amazing! From my first call to schedule the appointment to the entire visit everyone was caring and considerate. Kylie, the vets assistant, was the best. My pup is terrified of the vet and Kylie made her feel so comfortable and was with her the whole time. Dr. Handler is from my normal vets office, which was a nice surprise. He is always caring and gave me plenty of updates on care. The cost was expensive but they were transparent the whole time and was willing to work with me if I needed it. This will definitely be my go to place for pet urgent care.
Mackenzie Timmons
1 month ago
Our dog got out and was missing for a few days, when found the shelter thought he could have sustained trauma by possibly getting it by a car. The vet immediately got us in! They were very personable and listened to all the concerns and questions we had! They made our dog feel comfortable and safe! They continued to take our calls and address any concerns we had! Would highly recommend this clinic! The staff members are very nice and welcoming! They saved our baby and I feel like I could never repay them for everything they have done to save our dog!
Kate Emmerich
2 months ago
We were needing to monitor our dog’s behavior over the weekend as our M-F vet had recommended- we were told if she declined to take her in and this place was suggested. I’m so glad we went! They got us in, checked our girl out thoroughly and were able to quickly diagnose the issue (blockage in stomach requiring surgery!) they recommended us a surgery location (Grady’s) and called to be sure we could get in same night to have the surgery done. They were kind, caring, and transparent (in costs) through the whole situation. They even continued to follow up after checking in on us and our pup! It’s a relief knowing we have a super good pet urgent care we can go to again should we ever need it!
Friendly and compassionate. My pup woke up with a red swollen eye. We were seen quickly and he was throughly examined. Costs were shared upfront unlike some places and medications were given to us when we left so we could go straight home. They treated my little guy like he was their own even followed up the next day! Appreciate their services and kindness.
Teresa Scott
2 months ago
Truly wonderful caring people who love our pets. Easy to make online appointment, got us in quickly, diagnosed, explained treatment, provided estimate. Thank you so much for being there and taking care of Eli!
Dinah Markham
3 months ago
I was genuinely impressed with the service at AcutePet. The technician was patient with our questions and very kind. Dr. Katie was super friendly and great with my one-year-old boxer. Both were knowledgeable and clearly knew what they were doing. Fantastic staff and a well-run operation. If you're debating where to take your pet, I highly recommend bringing them here—you won't be disappointed. They even called the next day to check on our dog, Diesel. Thank you for taking care of him!!
Leighann Foster
3 months ago
My horse of a baby dog sliced open her foot and our vet was unavailable they were beyond wonderful during a very stressful time. Everyone we worked with really cared about our Sable and wanted to do what was best for her. I could not be more thankful of how well they took care of her and the kindness they all showed.
We had to make a visit to AcutePet after our dog got stung by a bee. While there we ended up having them do some additional blood work, by our choice based on some behavior we'd even working with our regular vet on. They were amazing with our pup, who loved absolutely all of them and they were very helpful, empathetic and caring during our visit that turned into a bit more than originally planned. They did not push us in any services, they asked us on every step how we wanted to proceed as well as giving us exact prices on procedures before continuing. They were incredibly thorough and caring in communication and continue to be if we need to call for questions during off hours. We are forever grateful for this location and it's staff. While we are on a unfortunate path for our pup, we wouldn't have found these answers out without this team. Very grateful to have this place nearby and available during hours that regular vets are not, without the emergency visit price tag. Thanks so much AcuteVet.
Jaron Martin
3 months ago
I recently had to bring my dog (Duck) to acute pet urgent care after arriving home from work to find that he had a pretty significant laceration to his foot, that definitely needed sutures. With it being a Friday night, and after 5pm, my options for care were limited. I cannot say enough good things about the experience. From the initial phone call and the moment I walked in, the staff was incredibly friendly, compassionate, and welcoming. They immediately put Duck and I at ease during a stressful situation and took great care of him. The team was professional, knowledgeable, and took the time to explain everything clearly, making sure I understood all the steps for treatment. Their genuine concern for my pet’s well-being was evident throughout. If you’ve ever tried to load a 130 pound sedated dog into the bed of a truck after surgery, you know this is no easy task. Two of the staff, along with Dr. Beauchamp assisted with making sure duck was loaded into the truck and comfortable, one of the staff even crawled in the back with him! I highly recommend acute pet urgent care for anyone in need of quick, caring, and expert attention for their pet! Thank you for your exceptional service!
We took our 6 month old puppy here for a very large abscess that had formed from an infection after a sub-par visit to a different urgent care in the area. This team was incredible! We showed up about 35 minutes early and they noticed it was a pressing matter and they started taking care of our dog immediately, and treated him with great compassion and diligence! They were thorough with their explanations and instructions, and are very communicative with our personal vet. Could not recommend this team enough for your pet’s medical needs!
Alesha Horwarth
3 months ago
The employees are so nice and very comforting.
Brett Buttelwerth
3 months ago
I’m so glad we found this place. The staff and vets were extremely caring and helpful. They truly care about the animals. Everything was explained exceptionally well and, for being an urgent care vet, the wait wasn’t bad at all despite being full the entire time we were there.
Taylor Rodewald
5 months ago
Our 12 week old husky was suddenly very lethargic and not eating or drinking. Our primary vet wasn’t able to fit us in quickly and recommended here. Not only did they fit us in the same day, but they got our baby feeling much better very quickly. They explained all the tests they were going to run, educated us on all the medications and care plan, and made sure we were comfortable with everything. Additionally every staff member who helped was so kind and sweet to us and our sick puppy! I would recommend them to anyone, they were simply phenomenal!
We really appreciate this place for taking us in last minute and taking care of our beloved dog Penny
Bradley Mcwilliams
4 months ago
We've never had a better experience with a veterinarian than we did with Dr. Drop and her team. From the moment we walked in, we felt like we were part of their family. The care and attention they gave to our pet, Saba, were exceptional. Dr. Drop and her staff went above and beyond to ensure that Saba was comfortable and well taken care of, and they took the time to explain everything in detail. It's clear that they genuinely care about the animals they treat, and their compassion and professionalism are unmatched. We couldn't be happier with the service we received and highly recommend this urgent care to anyone looking for top-notch veterinary care.
Andrea Burns
5 months ago
The staff here are knowledgeable and compassionate. They are able to provide many of the services of the emergency vets at a fraction of the price. I had to put my cat down and even though it was a horrible experience they did everything to make us comfortable. I will definitely go back if ever needed in the future. Thank you all for being so awesome! ❤️
Miranda Bates
5 months ago
We were recommended to AcutePet by another vet office, and it was the best experience I could have asked for. Reception was amazing and super knowledgeable, as well as being kind and empathetic. The doctor was very patient and explained every step of their process, answered all of our questions, and gave us multiple options to try and stay in our tight budget. We will definitely return if we have any other emergency type issues- almost wish that this could be a primary care because the attention and love all of the staff showed for our fur baby was the absolute best! Thank you for all that you do!
Breanna Payge
5 months ago
I couldn’t reccomend a vet more! They care just as much about the humans as they do the pets & really take their time making sure you understand everything going on & all the take home instructions. They’re so clean, so sweet & quick too! They took us in when no other vet in the area would & I’m so thankful they saved our big kitty!
Rhonda Rosenlieb
6 months ago
My cat Boots has been declining and he was ready. I called and from that moment, I felt the caring of the staff. They have only been open a week, but I agree, we are VERY lucky to have them. I second what everyone else said in the other reviews. They were caring and compassionate and made this difficult time so much easier! Boots went peacefully and I am so thankful for AcutePet Urgent Care.
Our sweet Frenchie mix urinated on herself and refuse to eat at 11pm suddenly. We jumped in the car terrified and showed up at acute pet urgent care 30 mins before closing. Not only did they see us right before close, they took great care of our girl and were thorough despite the time of night. I also really appreciated that the vet gave us options on how aggressively to try to treat her fever as elevated white blood cell count. All the staff were great and the facility is very nice and clean. The room we were in had a couch and an ottoman. There were drinks to keep us comfortable. It was as positive an experience as it could have been given how freaked out we were. I hope we never need to come back, but I’m glad this facility is here in case we need it.