Assessment
Our medical team will promptly assess your pet’s condition and vital signs.
caring for pets,
supporting pet owners.
what to expect at AcutePet Urgent Care
Medical History
You and the medical team will discuss your pet's symptoms and address any questions or concerns you may have.
Examination
Our veterinarian will perform a physical exam of your pet.
Diagnostics
Our veterinarian may recommend in-hospital lab tests or diagnostic imaging to help in diagnosing your pet’s condition.
Treatment
After discussing the treatment plan and costs with you, our veterinarian will proceed with treatment upon your approval.
Post-Treatment
You will receive instructions for your pet’s post-visit care, including any recommended follow-up with your primary care veterinarian. Your primary care veterinarian will also receive a complete medical record.
what we treat
For non-life-threatening conditions, book a same-day appointment online or call ahead. Not sure if we treat something? No problem - give us a call.
Allergies/Allergic Conditions
- Digestive issues
- Flea allergy or infestation
- Hives
- Insect bites or stings
- Itching/Scratching
- Licking/Chewing affected area
- Red, irritated skin
- Rubbing face
- Runny eyes
- Skin irritation or infection
- Sneezing
- Swelling of face, ears, lips, ocular area
- Vaccine sensitivity or reaction
Anal Gland Issues
- Discomfort
- Licking
- Scooting
Behavior Changes or Concerns
- Hiding
- Lethargy/Decreased Activity
Coughing or Sneezing
- Allergic conditions
- Foreign object inhalation
- Lower respiratory irritation, virus or disease
- Upper respiratory irritation, virus or disease
End-of-Life Care and Arrangements
- Cremation
- Euthanasia
Eye/Ear/Nasal Conditions
- Discharge
- Discomfort
- Infections
Fever
Some pets maintain a baseline temperature slightly above or below these ranges.
- Cats – the normal body temperature is between 100.5 and 102.5 degrees F.
- Dogs – the normal body temperature is between 99.5 and 102.5 degrees F.
Gastrointestinal Conditions
- Change in appetite – not eating or drinking
- Constipation
- Dehydration
- Diarrhea
- Dietary indiscretion
- Foreign material ingestion
- Intestinal parasites (worms)
- Vomiting
Injury or Trauma
- Broken toenail
- Lameness/Limping
- Possible broken bone/Fracture assessment
- Trouble/Difficulty walking
- Wounds, lacerations (cuts), abrasions (scrapes), abscesses
Medication Administration Appointments
- Assistance in administration of prescribed medications
- Subcutaneous fluid administration
Pain Management
Animals are often very good at concealing any discomfort, and it may be shown in less obvious ways, like slight changes in behavior, activity, or body language.
- Arthritis
- Neurologic
- Oncologic (cancer related)
- Orthopedic (bone, joint, muscular)
Skin Conditions
- Hot spots
- Itching
- Masses or lumps
- Rashes
Toxin or Poison Exposure or Ingestion
Quick intervention is usually indicated for most ingestions or exposures, and may include induction of vomiting, decontamination or administration of binding agents, supportive care, or medications.
- Chemical substances or compounds
- Medications (human or veterinary)
- Overdoses
- Plants
Tremors/Twitching/Seizure
- Medication side effect or overdose
- Metabolic disease or disorder
- Neurological disease or disorder
- Toxin exposure or ingestion
Urinary or Kidney Issues
- Bloody urine
- Dehydration
- Increased frequency
- Straining or difficulty urinating
Your Pet is Not Acting Right or Seems Off
You know your pet best – sometimes it is hard to determine exactly what is bothering them, but you know they just aren’t themselves. This can be your pet’s way of letting you know they aren’t feeling well or are sick.
- Change in activity level
- Change in appetite
- Change in behavior
- Hiding
For life-threatening or critical emergencies, visit your closest emergency veterinary hospital.
As a facility providing urgent care for family pets, we prioritize the safety of our patients and their families. Therefore, we are unable to treat stray animals or wildlife.
payment options
We understand that pet emergencies can arise unexpectedly, and we’re here to support you during those stressful times. At AcutePet, we offer a variety of payment options to help manage unplanned expenses related to your pet's care.
We accept cash, credit cards, All Pet Card, and Care Credit to ensure you have the flexibility you need when it matters most.
FAQ's
As a pet owner, when should I use urgent care vs. emergency care?
Urgent care is for the treatment of non-life-threatening conditions. If your pet is in critical condition, has a major traumatic injury, or is unable to breathe you should go to a 24/7 emergency veterinary hospital.
What type of pets do you treat?
We provide care for dogs and cats.
What if my pet ends up needing emergency or critical care?
During your visit, we will discuss with you the best options for treatment for you and your pet. If an emergency or critical care is recommended, we will assist you with the transfer to a 24/7 pet emergency hospital.
Do you provide care for walk-ins?
Yes, but we recommend booking an appointment online or calling ahead. Walk-ins are welcome but be aware there may be a wait.
Are you open on holidays?
We have abbreviated hours 10 am – 4 pm for Memorial Day, Independence Day, Labor Day, and New Year’s Eve. We are closed on Thanksgiving, Christmas Eve, and Christmas Day.
When is the payment for your services due?
Payment is due at the time of service.
What forms of payment are accepted?
We accept cash, check, credit cards, All Pet Card and CareCredit.
Do you offer payment plans?
As a pet urgent care, we do not offer payment plans.
Do you take pet insurance?
We recommend reviewing your provider’s policy ahead of time, so you are familiar with their policies for submitting a claim and payment for services. Most policies reimburse the pet owner for services after a claim is submitted. We are happy to provide any necessary documentation to aid in the submission of claims.
Are discounts available for military or service dogs?
We strive to offer cost-effective high quality urgent care for all pets and clients. At this time, we do not offer discounts to specific groups.
Do you offer support for end-of-life care?
Yes, we do offer end-of-life care. Our locations have a comfort room available for privacy during this difficult time.
Do you offer wellness plans or routine vaccines?
No, as a pet urgent care provider, we do not offer wellness plans or routine vaccines. Wellness care is better suited for your primary care veterinarian.
Do you refill medications?
We cannot fill or refill prescriptions from other veterinarians or veterinary hospitals. After a full examination, patients seen at AcutePet may be prescribed medications from our in-hospital pharmacy or provided with a written prescription. For any ongoing or refill medications, please follow up with your primary care veterinarian.
the care you need, when you need it most
